Frequently Asked Questions

A flat battery is usually not faulty. Something has to make it go flat. Lack of use, faulty alternator, something left on, a parasitic drain in the vehicle, even a boot light not going out. Usually, a battery not holding charge is because it's reached the end of its life. Usually long after any warranty period. However, it can happen and if we find after charging, testing then monitoring the battery with no load on it is losing charge we will gladly give a warranty replacement.

Only if it's charged. You cannot accurately test a flat battery. Anyone who doesn't tell you this just wants to sell you a battery.

Voltage is only half the picture when testing batteries. Capacity is the other half. What it does under load. A faulty battery will collapse under load. Even when fully charged.

Online is the Wild West. There are false claims aplenty. The 140AH battery in a 330mm long case for instance. We have tested several of these and they come up short. Usually more like 100AH. This is true with all size batteries online. 18650 cells were found to be packed with cardboard in each end by one online seller. There's also the 100AH AGM battery brand that was literally half filled with glass to make it heavier. Its real capacity with the lead it did have was about 40AH. That company has since disappeared into dust. Now I'm not saying ALL online sellers are like this because they're not. As long as you know the product is what they say it is, usually a brand with some presence in the industry, you should be fine, but it's definitely Buyer Beware online. It can also be very difficult to get a warranty claim if needed. I know this because customers bring them to the store after buying them online to test and write emails to these online sellers explaining the faults and shortcomings of their products. Which I no longer do. Sorry but it's the risk you take buying online.

Two words. Trickle Charger. Also known as Maintenance Charge, Float Charge, Storage Mode etc. When a battery sits in a discharged state, besides Lithium which prefers to be stored at 50% charge, for any length of time damage is happening internally to the battery. Yes, you can recharge it and it works again but every time you do this you shorten the life of the battery to varying degrees. Many casual Harley riders can vouch for this. Without maintenance charge = 18 months. With maintenance charge = 3 years. This also applies to Classic Cars, Caravans, Boats anything with a battery not being used.

From Green Point to Gwandalan.

You'll find they simply factor it into the price. Usually, our shelf price plus our call out fee is around the same as their "Free Delivery" price.

No, we have a battery registering tool. We can register your battery with your car's computer here free of charge with the battery installation.

95% chance no. We use a Memory Minder we plug into your car to provide power when we disconnect the battery. This is successful 9.5/10. Every now again for reasons unknown it doesn’t work. In this instance we are happy to help you return all your settings to how they were and help you with any radio code you have to put back in.

These brands give the impression to be all Australian Made but the majority of their batteries are from Asia. It's just clever marketing. Unfortunately, we don't have the facilities here to manufacture the whole range of batteries needed in Australia these days. They are also owned by Asian companies.